For Imported Products
Shipping period for an Imported product may range between 3-4 weeks for delivery, and for local delivery it could take 5-7 working days.
Only prepaid orders are allowed
No cancellations shall be permissible after the product is dispatched from an international location.
Customer will be notified about the shipping status via his/her email.
Generally products are dispatched from international location within 3-4 days and local location within 1-2 days.
Refusal to accept the product at the time of delivery will not be entertained and no refunds shall be made in such cases.
The product is eligible for return in one of the following cases provided the complaint/return request is registered within 48 hours of delivery-Product is defective/damaged.-Product is not same as ordered/described – different color, size, style, wrong product.
Warranty applicable if specified.new question go to app settings and press "Manage Questions" button.
You can place a Return request within 10 days of order delivery. However, in case of Damaged/Missing Product, the Return request should be filed within 2 days of delivery.
Return request will be reviewed by Smart Jinni. If required, request will be shared with the merchant for his/her approval.
After approval, pickup of the product will be arranged through our courier partners.
If our reverse pickup service is not available on your address, we will ask you to dispatch the product. The courier charges will be reimbursed by Smart Jinni.
After the product is received, it is verified against your claim and accordingly, Replacement or Refund is initiated. Please note that Replacement would depend upon the stock availability with the respective merchant
Returns/Replacement are accepted under the following cases -
Wrong Product – Wrong color/ size/ style
Wrong item ordered/ delivered
Unsatisfactory Product – Inauthentic/ Low Quality/ Expired
Defective Product - Manufacturing defect/ Non-functioning (Not applicable, if the product is under Manufacturer’s Warranty)
Damaged Product – Physical damage/ Tampered product or packaging
Wrong Quantity – Missing Products/ Parts
No Invoice/Warranty Received – Available on Electronics only
Returns/ Replacement requests will not accepted under following cases
If Products are Altered/ Used
If Product is Returned without Original Packaging (price tags, labels & accessories)
If Serial Number is tampered
For Defective product that is covered under Seller/Manufacturer's Warranty or Reported after 10 days of the Delivery
For Damaged/Missing product that is reported after 2 days of the delivery
For Products sold under specific promotions, details of which would be mentioned in the Product page and Terms & Conditions page